Customer care

Driven by a higher value of care

Even with the tremendous practical value that the platform affords to members, we believe that such efforts would be in vain without an effective customer support system. We focus our customer care over three distinct areas:

Proactive Customer Support

• Free training and support
• Dispute resolution on behalf of both sellers and buyers

Custom tailored solutions

Possibility to develop customised on demand functionality

Quality Assurance (Triangle of Trust)

• Ongoing reliability checks of Locatory.com member companies
• Monitoring and review of inventory updates
• Monitoring and review of RFQ response times
• Active investigation and resolution of price phishing complaints/issues