Frequently Asked Questions
Whether you're new to our platform or a seasoned user, this section is designed to help you navigate Locatory.com with ease and make the most of your experience with us.
If partners are unable to find the parts they are searching for, we recommend using the Watchlist and Express Billboard. The Watchlist will notify all subscribed companies when the listed parts become available, and the Express Billboard allows for direct messaging to inform all partners that a company is looking for specific parts. Additionally, the Supplier Management Tool can help connect with suppliers who are not trading on the Locatory.com marketplace, allowing for the potential to receive offers from a personal list of vendors.
At Locatory.com, our primary focus is to provide our partners with the best possible experience. To achieve this, we assign each partner a dedicated Success manager who is familiar with all aspects of their business activities on the marketplace and is always available to assist. This individualized service is provided to all partners at no additional cost.
Amber A.I. is included in all of our plans at no additional cost. It is also available as a standalone tool for $790 for companies that want a simple, quick solution for searching and buying.
We cover all global destinations with our services, except for domestic shipments within North America.
Yes, you can pay for the shipment instantly using a bank card or funds from your company's deposit account, provided there has been an advance payment. Once the payment is processed, you will immediately receive a shipping label.
Locatory.com is an exclusive provider of an end-to-end integrated service for shipping providers. By partnering with global shipping leaders, we are able to offer competitive pricing that can help our customers save up to 70%. Our stand-alone shipping app is designed to provide convenient service and our Customer Success Department is always available to support our customers with any business needs they may have.
Pricing and Payment
We accept both bank card payments and bank transfers for subscription payments, offering you convenient and flexible options to suit your preferences.
What Our Clients Say
“With Locatory.com Marketplace, we have been able to decrease the amount of time we require to quote, making a positive difference in the way we do business.
Everyone at Locatory.com Marketplace has been incredibly easy to work with.”
“With Locatory.com, you get the best of both worlds – easy to use platform and outstanding customer service.
The team is very approachable and available to answer any questions, they are proficient, accessible and patient.”
“Locatory.com Marketplace is a great tool for quick and easy sourcing parts/tools/equipment with an excellent customer service.
There is a large vendor pool to search from which has helped to shorten time spent searching. It is a pleasure to work with you!”
“Locatory.com Marketplace customer service team is always responsive to any questions I have, they keep me informed and they understand the needs of the company. Excellent customer service!“
“Simple and easy to use Locatory.com Marketplace.
Efficient, extremely helpful and very professional service.”
“User-friendly platform coupled with unrivaled high-touch customer service.
Locatory.com Marketplace is saving us time, money as well as gives us new opportunities. We are pleased with the service and look forward to a continued partnership.”
Still have questions?
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