Standing still in the face of an industry constantly evolving, aviation stakeholders are quickly realising that to stay relevant they need to adapt and align their practices more closely to their customer needs. As the leading aviation marketplace, Locatory.com, a family member of Avia Solutions Group, has risen to that challenge.

The aviation industry is experiencing a number of important changes. The automation and digitization of processes and services are one of them. The demand for it is also seen in the B2C sector when it comes to the growing needs of consumers. Toma Matutyte, CEO of Locatory.com, notices that the spare aircraft parts segment of the aviation industry is no different. Therefore, the customer feedback only highlights the need for automation and efficiency.

“The current market reflects this demand really well. There are new technologies entering the industry, which, in turn, bring new needs for consumers. The ongoing innovation, the growing demand for efficiency and convenience have led us to bring changes to our marketplace platform this way answering the most pressing needs.”

When Efficiency Really Matters

The upgrades to Locatory.com’s spare aircraft parts platform are, too, bringing greater value and transparency to the overall user experience. It fully includes the user as a trusted player in the Marketplace. More user-friendly design and interface, enhanced customer support, and more efficient sending and receiving of requests are just some of the improvements made. Matutyte explains that these enhancements allow customers to use the platform more efficiently, bringing the focal point back to simplicity.

Together with the Marketplace upgrades, Locatory.com also focuses on the rapid growth of the platform by expanding its Sales and Customer Support teams. This, in turn, increases the user base. The optimization of Customer Support, for example, helps with more unique requests or situations. Some of them still need a professional to solve the occurring issues.

Harnessing the Power of A. I.

With a huge variety of aircraft parts in the Locatory.com marketplace’s database for both commercial and military aviation, the company is considered one of the leaders and game-changers in the aviation aftermarket business. Alongside that, Locatory.com also provides shipping services and offers an AI-based tool for procurement and logistics managers.

New Locatory.com Marketplace

With the new upgrades and additions, the company is continuously evolving, creating new and enhancing existing technologies. This is driven by the constant search for newer and better ways of providing value to the customer.

“We’ve always been active in pursuing authentic user feedback and customers’ comments about the platform, as well as taking in recommendations,” notes Matutyte. “All of this allows us to provide world-class service that I’m sure will revolutionise the aviation spare parts marketplace.”

Things can get chaotic when you have a complex international supply chain and thousands of part numbers. So, when companies make the wrong decisions, money is lost, and time is wasted. By upgrading their maintenance material strategy, companies will be able to ensure the success of their operations.

Here are three steps you should be exploring to get better aircraft parts support.

Step 1: Getting better human support

The importance of investing in a partner who offers personalized and dedicated customer support cannot be overstated.

It’s not beneficial to call a toll-free number to leave a message or chat with a customer service person who knows nothing about you or your operation. You must have a dedicated aircraft parts expert who can support you when you need it all day, every day.

Step 2: Automated aircraft parts requirement updates.

It is a thing of the past, having to chase vendors for order status updates or remind them to send you documentation requests.

The right technology should automate essential aircraft parts updates, so you have a centralized place to review all your material requirements, including past quotes, purchase orders, repair orders, and your warehouse inventory.

Step 3: Combining customer support with technology.

The best strategies combine dedicated human support with technology. Locatory.com Marketplace experienced international team has extensive experience worldwide and knowledge of corporate culture and background.

A human relationship helps you achieve your operational and personal goals while resolving complex problems. Through improved supply chain management, fostering stronger industry networks, and ensuring faster delivery of essential parts and services, Locatatory.com strives to address these issues, also via ensuring the implementation of an effective maintenance material strategy. Process optimization also speeds up the process of listing or procuring parts in the Locatory.com Marketplace.

We are setting out on a new and important journey for our company. To portray this exciting new road ahead, we have decided to rebrand Locatory.com Marketplace design. And we did so to represent ourselves more closely going forward.

This update has been a long time coming. Now, our new Marketplace features responsive, minimalistic design and friendly color scheme. Redesigned with our users in mind to make an easy, seamless experience.

So, What’s New? After some in-depth research, market analysis, and talking with some of our customers, we felt the rebranding of Locatory.com Marketplace will enable us to expand upon our services, accomplish global growth objectives, and to foster and develop new customer relationships. This puts us in the position to be more competitive and proactive.

This isn’t just a new look for us as a company. It is also a way for a new path forwards our identity. Locatory.com Marketplace has evolved and continues to develop to a collaborative customer experience platform that’s easy-to-use.

Why Focus on Customer Experience? Short answer: in today’s world, the customer experience it is one of the main competitive advantage a business has. The best part about focusing on customer experience is that it’s an evergreen strategy. It works now and will work in the future. Finally, the customer experience grows the brand and reputation.

In Other Words. We know that this is a positive change for our company and will open many new possibilities! The update represents a leap forward for the company to align the brand with the new vision of being more than Marketplace for spare parts and repair capabilities and more of a community for aviation industry. Additionally, the Locatory.com will align with the user-friendliness and accessibility of the platform, as well as transmit the closeness of the customer support the company offers.